Frequently Asked Questions

TechSoko sells laptops, desktop computers, monitors, networking equipment, storage devices, computer accessories, audio products, cables, power solutions and other technology products.

Use the search bar, product categories and catalogue filters. Each product page includes the price, stock status, condition, specifications and available delivery options.

Yes. Storefront prices are displayed in Kenya shillings unless a page clearly states otherwise.

The product page displays its current stock status. Availability is checked again when you place an order because supplier and warehouse stock can change.

TechSoko sources products through selected suppliers and provides clear product, brand, condition and warranty information to help customers buy confidently.

Some products may be new, refurbished or ex-UK. The product condition is shown on the product page, and customers should review it before ordering.

Yes. Guest checkout is available. Creating an account makes it easier to view orders, save products and manage delivery addresses.

Add products to your cart, open checkout, enter your contact and delivery details, choose a delivery method and use either the WhatsApp order action or the normal Place Order button.

The checkout page prepares a WhatsApp message containing your cart, contact details, delivery information and estimated total. Review the message before sending it to the TechSoko team.

The TechSoko team reviews the product availability, delivery details and total before confirming fulfilment. Keep the conversation available until the order is confirmed.

Contact TechSoko as soon as possible. Changes or cancellation may be possible before the order has been packed, dispatched or otherwise committed for fulfilment.

Yes. TechSoko supports corporate and bulk purchases. Send the required products, quantities, delivery location and organization details through the Corporate Purchases or Contact page.

Cash on Delivery is available where shown during checkout and is subject to order and delivery confirmation by the TechSoko team.

An order is considered paid only after TechSoko records a confirmed payment or completes an eligible Cash on Delivery transaction. A WhatsApp message alone is not proof of payment.

Orders placed through the website receive a TechSoko order number. Keep it available when tracking an order or contacting support.

The website sends an order copy to the email address entered at checkout when outgoing email is correctly configured and the address is valid.

Open the Track Your Order page and enter the TechSoko order number together with the email address or phone number used during checkout.

Yes. Delivery is available in Nairobi and to other parts of Kenya through suitable delivery or courier options. Availability, fees and timing depend on the destination.

The checkout calculates the delivery fee using the selected backend delivery location and delivery method. The server verifies the fee again before saving an order.

Pickup is available for locations where the option is enabled. The collection point and timing must be confirmed before you travel.

The selected location shows an estimated delivery time. Final timing depends on stock confirmation, destination, courier availability, weather and public holidays.

Confirm the recipient name, package condition and ordered product before accepting delivery. Report visible damage, missing items or an incorrect product immediately.

Return eligibility depends on the product category, timing, condition, packaging, accessories and reason for return. Submit a return request with the order number for review.

Contact TechSoko immediately and provide the order number plus clear photos of the package and product. Keep all packaging and accessories until the issue is reviewed.

Approved refunds are processed after the returned product has been assessed. The method and settlement time depend on the original payment arrangement and financial provider.

No. Warranty length, coverage and provider vary by product, brand, condition and supplier. Review the product page and order information.

Use the Warranty Support page and provide your order number, product details, fault description and supporting photos or video where possible.

Yes. Opening, altering or repairing a product without approval may affect warranty eligibility. Contact TechSoko before taking the product to another repair provider.

An account lets you access orders, save products, maintain an address book and use a faster checkout experience.

Open the sign-in page and use the password-reset option. A secure, time-limited reset link is sent to the registered email address.

TechSoko is located on Moi Avenue in Nairobi, Kenya. Contact the team before visiting when you need a particular product or order service.

Business hours are Monday to Friday from 9AM to 6PM EAT, and Saturday to Sunday from 10AM to 4PM EAT.

Use the Contact page form or the WhatsApp button. Include your order number when asking about an existing order.

TechSoko uses customer information to process orders, provide support, secure accounts and operate the store. Read the Privacy Policy for full details.