Before requesting a return
Keep the original packaging, manuals, accessories, gifts and proof of purchase. Do not reset, alter or physically damage the product.
Assessment
Returned products may require inspection before replacement, store credit or refund approval. Data should be backed up and removed from personal devices.
Refund timing
Approved refunds are processed using an appropriate method after assessment. Bank, card or mobile-money settlement times may vary.
SEND A REQUEST
Request a return review
Your details are sent securely to the TechSoko support team.
QUICK ANSWERS
Frequently asked questions
Can I return a product because I changed my mind?
Some unopened and unused products may be eligible within the stated return window. Sealed hygiene-sensitive or activated products may be excluded.
What if the item arrived damaged?
Contact TechSoko immediately and provide clear photos of the package and product so the issue can be documented.
